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Dell Positioned in “Leaders” Quadrant in 2012 Leading Analyst Firm Reports on Help Desk and Desktop Outsourcing

Dell’s cloud-based services provide customers with flexible, anytime, anywhere access to critical systems

Dell, a leading provider of services and solutions, has announced Gartner, Inc. has positioned the company as a leader in two of its 2012 Magic Quadrant Reports: “Magic Quadrant for Help Desk Outsourcing, North Americai” and “Magic Quadrant for Desktop Outsourcing Services, North America.ii” These reports were compiled using expert research and customer feedback, and are designed to help customers evaluate service providers.

Dell’s cloud-based services, including help desk-as-a-service and desktop-as-a-service, provide customers with flexible, anytime, anywhere access to critical systems in an easy to use, cost-effective manner. The Dell Help Desk currently supports more than 3.5 million users and handles more than 12 million calls a year. It allows customers to off-load the burden of end-user support while offering response time and service standards with contractual service level agreements. Automation, remote management, cloud technologies, software-as-a-service and ITIL V3 all work together behind the scenes to preemptively resolve incidents before they impact end users.

“We consider our positioning in the Gartner ‘Leaders’ quadrants as further confirmation of our continued transformation to an end-to-end services provider and testament of Dell’s leadership and commitment to excellent customer service,” said Kevin Jones, vice president, Dell Services. “We strive to provide customers with world-class support services tailored to fit their unique organizational needs, which takes pressure off managers and frees them to focus on their business.”

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Disclaimer:

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

i Gartner “[Magic Quadrant for Help Desk Outsourcing, North America]” by [Helen Huntley, David Edward Ackerman, Bryan Britz, William Maurer], [July 24, 2012].

ii Gartner “[Magic Quadrant for Desktop Outsourcing Services, North America]” by [David Edward Ackerman, Helen Huntley, Bryan Britz, William Maurer], [July 24, 2012].

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